TERMS AND CONDITIONS
Cancellations - We apply a strict cancellation policy as consideration to our team. The full cost of your treatment will be charged at the time of the booking and is not refundable if cancellations are made less than 24 hours prior to the appointment time. Should you need to cancel your appointment and give us more that 24 hours notice the full fee for your booking will be refunded. Fees for appointments booked within the same day are not refundable.
Your Treatment - Please book in as much in advance as possible to reserve your preferred appointment time and to discuss any special needs or questions you may have with regards to your booking. In order to set-up our therapist will arrive about 10 minutes prior to the appointment time. Depending on the particular requirements of your treatment please ensure that the therapist has access to good lighting, hot water, power supply, and sufficient space for a therapy couch. Before your first treatment you will be asked for a brief medical history as certain health conditions might be contra-indications to some treatments. We require parental permission for any client under the age of 16. In the interest of both client and therapist safety we reserve the right to refuse a treatment if we deem it inappropriate.
Availability of Services - Appointments are available Monday - Sunday between 09:00 and 17:00 and by special arrangement at other times in which case an out of working hours surcharge fee applies.
Prices and Policies - Prices quoted are for execution of service within the areas mentioned above. Beyond this radius a surcharge will be added based on distance and time. In case the therapist is kept waiting outside for more than 15 minutes into the scheduled appointment time without prior notification we will consider that as a cancellation and the full appointment charge will then apply. If the therapist is ready to start the treatment and is kept waiting, you will receive only what is left of the remaining time of your appointment.
Your Treatment - Please book in as much in advance as possible to reserve your preferred appointment time and to discuss any special needs or questions you may have with regards to your booking. In order to set-up our therapist will arrive about 10 minutes prior to the appointment time. Depending on the particular requirements of your treatment please ensure that the therapist has access to good lighting, hot water, power supply, and sufficient space for a therapy couch. Before your first treatment you will be asked for a brief medical history as certain health conditions might be contra-indications to some treatments. We require parental permission for any client under the age of 16. In the interest of both client and therapist safety we reserve the right to refuse a treatment if we deem it inappropriate.
Availability of Services - Appointments are available Monday - Sunday between 09:00 and 17:00 and by special arrangement at other times in which case an out of working hours surcharge fee applies.
Prices and Policies - Prices quoted are for execution of service within the areas mentioned above. Beyond this radius a surcharge will be added based on distance and time. In case the therapist is kept waiting outside for more than 15 minutes into the scheduled appointment time without prior notification we will consider that as a cancellation and the full appointment charge will then apply. If the therapist is ready to start the treatment and is kept waiting, you will receive only what is left of the remaining time of your appointment.