7. During your stay

7.1 Reporting Maintenance

Any maintenance issue should be reported to your Resident Services Manager in writing as soon as it is noticed.  It is likely that, dependent on the nature of the issue, they will want to inspect prior to instructing a contractor so please do make sure that access is available. Please do not leave reporting matters until the afternoon as if you do, it may not be possible to undertake a timely repair.  The Resident Services Manager will liaise with an engineer as necessary and confirm back to you a date and time for their attendance. Please do not communicate with either the Resident Services Manager or JLL Property Manager by text, as these may not be picked up and you will not receive any relevant out of office replies with details of who to contact in their absence.  

Report a maintenance issue

7.2 Safety Inspection

In accordance with current health and safety legislation and guidance we are required to carry out periodic inspections of the electrical installations and portable appliances within the property. Landlords must ensure their properties are safe, well maintained and suitable for purpose at all times but without such inspections, a duty of care cannot be demonstrated.  As such, we may be in touch with you during your tenancy to advise of an upcoming safety check and your cooperation in this regard is appreciated. 


7.3 SAFEcontractor

JLL subscribes to the SAFEcontractor Scheme and only contractors on the approved list will be instructed to carry out work in your flat.  Approved contractors have provided documentary evidence to SAFEcontractor that they have a minimum insurance cover of £5m and have also supplied adequate and suitable safe working method statements. 

7.4 Receiving Deliveries

You are welcome to have parcels delivered to you at 12 Sherwood Street, however in the interests of security we ask that you come down to reception to meet all delivery drivers and take your delivery directly back up to your flat. If a delivery arrives and you are not home, please be aware that this will be taken up to your flat and left in your hallway. Very large, very heavy or perishable deliveries (i.e. food shopping, flowers etc.) will not be accepted in your absence and will be turned away.

7.5 Receiving Guests

You are also welcome to have guests at 12 Sherwood Street, however again please ensure you come down to reception to meet them and sign them in. All guests must sign in and out at the reception desk.

7.6 Rubbish & Recycling

Your kitchen bins have separate sections which can be used to assist with segregating household waste from recycling. Please place non-recycling in black bin bags and recycling in Westminster Council recycling bags which can be obtained from the bin store. Full black bags should be placed in the black bins in the store, recycling placed in the green. As the common areas are largely carpeted, please ensure you bring down your bags still inside the plastic kitchen bin, to prevent moisture leaking on to the carpet and causing stains and smells. It is very important that you recycle as much as possible so please do familiarise yourself with waste instructions on packaging and make sure you rinse out any packets or bottles intended for recycling.

7.7 Door & Window Security

Every window and external door (including to balconies) is lockable and you have been provided with keys for the locks. Unless windows or doors are currently in use, for your own security we strongly recommend that you keep them locked. Please take good care of window/ door keys as you will be charged for their replacement if they are misplaced during your tenancy. 

All main doors in the common parts, including flat doors, are fire doors – this means that when closed they provide a certain level of protection from the spread of a fire should one break out. As such, under no circumstances should any doors be propped open, and when you walk through you should ensure the door is fully closed behind you.

Given the central, busy location of the building, security at the external entrances of the building are of paramount importance. Please do not allow anybody to follow you in to the building for any reason, even if they claim to be an occupant.