7. When you move in

7.1 Your Meet and Greet

Please arrange to spend some time with the Resident Services Manager when you move in as they will be able to familiarise you with facilities in your new home and the policies and procedures noted in this book. They will also be able to run you through the set up of our concierge app, which will connect you to offers and services available to you as a 12 Sherwood Street resident. 

7.2 Tenancy Agreement

Prior to moving in you will have signed a tenancy agreement setting out the terms of your tenancy. You will receive a copy of the executed tenancy agreement signed by the landlord on or soon after the commencement of your tenancy.  It is extremely important that you read the agreement carefully as its clauses are legally binding and enforceable.  Particular attention should be made with regard to clauses referring to options to renew (if applicable) and notice periods for the termination of your tenancy. Your agreement should be read in conjunction with this book but in the event of any discrepancy, the terms of the tenancy agreement will always take precedence. 

7.3 Inventory

An inventory detailing the furniture, fixtures and fittings within the property and their condition on the day you moved in will be emailed to you shortly after your tenancy starts. This is prepared by an independent inventory clerk who you may have met on the day your tenancy commenced. It is important you check the inventory thoroughly and if you believe there are any discrepancies in the report, detail these to your Resident Service Manager and Savills Property Manager within 48 hours.

If you do not request any amendments to the inventory (as above) it will be assumed you accept the schedule of condition as a true statement of fact. These will then be used to determine any deductions against your deposit at the end of your tenancy.

Please retain your copy of the inventory in a safe place as you will need it at the end of your tenancy in order to make sure all items are in place, room by room, as listed in the inventory. 

7.4 Rental Payments

Your rent is payable in advance and your tenancy agreement will detail the frequency and method of payment.  Rent is payable by standing order unless an alternative method of payment is agreed with the landlord advance of the tenancy commencing.  You should have been provided with the bank details for ongoing rental payments but if you have not been, your Resident Services Manager will be able to provide them. 

It is extremely important that you make timely rental payments in accordance with your tenancy agreement, as failure to make payment will lead to your landlord taking legal action to end the tenancy. 

7.5 Service to set up

When you move into the apartment you will need to register for the following services
  • TV License – please contact www.tvlicensing.co.uk or by telephoning 0844 414 2331 (please note that even if you stream on your computer you require a TV license).
  • Council Tax – All residents are responsible for paying for (or presenting the council with an exemption for) Council Tax applicable to the flat. Please contact Westminster Council to discuss this at:  www.westminster.gov.uk or 0345 608 5401.
  • Contents Insurance – Your landlord insures the building, flat and contents belonging to them within the flat. However, you are responsible for insuring your own personal possessions under a comprehensive contents insurance policy which you may claim on in the event your possessions become damaged while you are living at the flat.

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