5. Building Management

5.1 Resident Services Manager

Email          ResidentServicesManager@12SherwoodStreet.com
Phone        020 7734 0309 
Mobile        07487 513 653

Your Resident Services Manager will be based at the front desk from 7:00am to 7:00pm and will be your first port of call for any requests or queries you may have relating to your property or tenancy.  When your tenancy commences, he/ she will run you through both the facilities included with your flat and the offers available to you as a Crown Estate resident of 12 Sherwood Street.

5.2 On Site Engineer

For three days a week, a maintenance engineer will be based at the building in order to be able to promptly address any maintenance issues that may occur within your flat. In order to book a repair, please contact the Resident Services Manager who will liaise as necessary with the on site engineer. For urgent issues occurring on days where the engineer is not based at 12 Sherwood Street, an alternative engineer will be called out to progress a speedy resolution.

Report a Maintenance Issue

5.3 Property Manger - JLL

Email          Victoria.Lee@eu.jll.com
Mobile        07972 200 136

JLL are a specialist property services company and are responsible for your tenancy at 12 Sherwood Street. You will hear from the Property Manager when it is time to renew your tenancy or in the unlikely event that you fall in to rent arrears or seriously breach the terms of your tenancy agreement. JLL also hold overall responsibility for the running of the building, overseeing your Resident Services Manager and the on site engineer. 

5.4 Out of Hours Emergencies

Out of hours assistance is available and should be contacted by you directly from 5pm to 8am daily or 24 hours on public holidays.  Please note, this service should only be contacted in the case of a real emergency that cannot wait until the next working day (i.e. Monday to Friday). Examples include:

·       Material damage to a property as a result of water, fire and other hazards; and

·       The failure of central heating in winter where there is no separate hot water supply

For the avoidance of doubt, problems with domestic appliances (dishwashers, washing machines, etc.) are not considered to be an emergency and should be reported to your Resident Service Manager who will arrange a repair during working hours.

  • Out of Hours Emergency Phone -  01480 484 932


5.4 Emergency Services

  • Emergency - 999
  • Non-Emergency - 101
  • Emergencies - 999 
  • Non-Emergency – 101
Fire Brigade 
  • (Emergency only) - 999

5.4 Complaints

If you wish to make a complaint, please contact your JLL Property Manager on the email address noted above in section 5.3. Please note, JLL’s full complaints handling procedure is available on request.