Maintenance Services

Raise an issue with our maintenance team


If you have a maintenance issue that you need to report, please let our teams know by raising your issues below, and a member of the team will be in touch to rectify this for you.

Your Resident Services Manager will be based at the front desk from 7:00am to 7:00pm and will be your first port of call for any requests or queries you may have relating to any maintenance requests.  Please complete the above form to raise a new maintenance request.

Out of Hours Emergencies

Out of hours assistance is available and should be contacted by you directly from 7pm to 7am daily or 24 hours on public holidays. Please note, this service should only be contacted in the case of a real emergency that cannot wait until the next working day (i.e. Monday to Friday).  Examples include:
  • Material damage to a property as a result of water, fire and other hazards; and
  • The failure of central heating in winter where there is no separate hot water supply

For the avoidance of doubt, problems with domestic appliances (dishwashers, washing machines, etc.) are not considered to be an emergency and should be reported to your Resident Service Manager who will arrange a repair during working hours.

  • Out of Hours Emergency Phone - 0203 370 9026