Any maintenance issues should be reported to our dedicated helpdesk service. This service is the quickest and most effective way to receive urgent action and attention.
Our dedicated helpdesk service is open 24 hours a day, 7 days a week, 365 days a year.
Whether your issue occurs within working hours or out of hours - the helpdesk is your first point of contact.
It is worth noting that, whilst the helpdesk responds swiftly to emails, phone calls are answered within seconds.
For the avoidance of doubt, problems with domestic appliances (dishwashers, washing machines, etc.) are not considered to be an emergency. This may mean appointments for repair are only arranged within working hours.